After the network outage that Telkom users suffered recently, Telkom South Africa has resorted to giving 1GB of data that will be valid for two days to their customers.
Telkom took to their X (formerly known as Twitter) to share that technicians are working on restoring the network.
“Dear Customers, we are aware of the network outage affecting our customers. Our technicians are hard at work to restore the network. We apologise for any inconvenience caused.”
On the comment section, one X user responded sharing how she missed an important work call because of the network outage.
Telkom you did me so dirty today 🥺💔😔 I missed a very important work call because of this. Yho guys💔
— MaNkosi (@LolaNkosi) May 13, 2024
Another user jokingly asked Telkom to send data as a token of apology:
Send some data/airtime so we know this apology is sincere…
— Nwabs (@TheeNororo) May 13, 2024
After the network had been restored, Telkom shared a 12 second clip on X to apologise to their customers and shared that as a token of apology the network provider will give data to their customers over the next few days.
To you, our loyal and valued customer, siyaxolisa, ons is jammer, re kopa tswarelo 🙏🏽
Please accept 1GB Telkom data as a token of our apology. We’ll roll this out over the next few days, check in on this post once yours has landed. 💙
Thank you for your patience. pic.twitter.com/lYkJrxGkXZ
— @TelkomZA (@TelkomZA) May 13, 2024
Some of X users shared that they have received their data:
I’m just here to show that @TelkomZA kept their word 👏🏾👏🏾 pic.twitter.com/JBDjeOFIAi
— Sissy (@SiissyBee) May 14, 2024
Danko telkom 💙💙💙 pic.twitter.com/TWji2tG83n
— Omphile Molwane (@molwaneomphile8) May 14, 2024
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