Communication in relationships is important, and understanding each other is even more crucial, but what happens when communication is challenged and one person has difficulties that cause a strain in communication? The other person needs to find ways to better communicate with the other.
Having someone as a friend, a partner or a family member, who experiences a hearing loss can be frustrating for both of you, they might feel as though you don’t cater for them when you communicate and on the other hand you might feel a little bit impatient with having to convey your message to them a couple of times.
There are kinder ways to communicate better with individuals with hearing loss, here are some of them as recommended by various healthcare facilities.
First, get their attention: Audiologist, Dr Sarah Sydlowski, shared with the Cleveland Clinic that it’s important to first capture the attention of someone who has hearing loss, as they might not always recognise when you’ve started speaking to them. She suggests that you call them by name or, if suitable, give them a gentle pat on the shoulder or arm and if you know they hear better with one ear, move to that side before you speak. According to Sara, “These small actions on your part can help them get ready to listen so they don’t miss the first part of the conversation.” However, the audiologist advises against clapping, slapping your hands in their face, or approaching them from behind. She says that a good rule of thumb is that if something would be rude to do to a person without hearing loss, you shouldn’t do it to a person with hearing loss either.
Make use of gestures, expressions, and eye contact: Sarah believes that your face speaks louder than words, much like a picture speaks a thousand words. She states that for the benefit of someone who has hearing loss, you don’t need to try to stop if you usually talk with your hands or make expressive facial gestures. “Your body language and facial expressions add vital information to the messages you’re trying to convey.” “We can often tell by observing someone’s body language or facial expressions whether they are excited, joyful, confused, or frustrated.”
Talk in a natural tone: Speaking to someone hard of hearing doesn’t require you to raise your voice, states the audiologist mentioned above. She says that shouting causes your words to get distorted, which might make things more difficult. “Speak clearly but without exaggeration, and at a normal rate, not too fast or too slow. To allow the other person to gather their thoughts, purposefully pause the conversation.” Additionally, it is suggested that you explicitly indicate when you’re switching topics and are about to talk about something else.
Talking on the phone clearly: When calling a person with difficulty in hearing, the Hearing Link Services publication suggests that you eliminate as much background noise as you can when speaking into the phone’s mouthpiece (but don’t hold it too close). “Ensure that they are aware of the topic of the chat and who they are speaking to. Speak as clearly as you can, and be ready to repeat yourself and show patience.” The publication claims that for someone who has trouble hearing, using the phone can be very intimidating, so they really appreciate your help.
Create a conducive environment: The Healthy Hearing publication advises that to improve communication with people with hearing loss, you need to ensure there is enough lighting, minimise background noise, and make sure your face is visible. “This will help them supplement their hearing and improve communication. Small rooms with no carpeting or curtains can distort voices. In group settings, choose a round table for better visual access.”
